Policy - Btru2u Active Wear


Thank you for visiting our shop! Feel free to contact us if you have any questions of any kind. I have added a bit of info below to assist you better with sizing.

I think I am in between sizes & not sure what size to get. Recommendations?

Please keep in mind that our designs are made for movement. They are designed to be fitted, so they can move with your body with comfort and ease with no worries about gapping. If you need more help deciding, we are more than happy to help you choose which size/styles would work best for you. Email us etsy or at btru2uactivewear@aol.com

Do you have larger sized options?

Yes! Thanks to feedback from our customers we are adding a Large to our entire collection.

I live outside the US. What is my US Size?

We get that question allot. To make it easier, here is the online converter we frequently refer to.


We ship worldwide.
Please make sure your Etsy shipping address is correct. We are not responsible for packages mailed to incorrect addresses provided to us on Etsy.
Processing time is 1-3 business days but we often send packages the same day it's ordered.
You will receive a confirmation once item or items are shipped with tracking information. We usually ship USPS Priority.
Shipping within the US is usually 3 - 5 days. Canada and other countries 8 - 14 days.
We will not be held responsible for package proven to be delivered and stolen. You may request signature required to deliver if you do not have a secure mailbox.

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

Request a cancellation within: 24 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Questions about your order?

Please contact me if you have any problems with your order.

Returns and exchange details

What is your refund/return/exchange policy?

Return? Of Course, No big deal! You can return any unworn, unwashed item for a refund of your purchase price within 14 days of receiving your Btru2u active wear We can not refund shipping costs but if you are exchanging, we are happy to pay domestic first class only.

Exchange? Cool! We are happy to exchange unworn, unwashed items. You must contact us within 7 days of receiving the items and returned within 14 days of receiving your Btru2u active wear. If the item is not available in the size or print you ordered, we will let you know and get you into something else you will love!

Damaged? Btru2u active wear is proudly made in the USA and stands by the design and quality of all products. If it turns out any items missed the watchful eye of our production team or us and have any faults to the construction, we will gladly refund or exchange your item.
Just to review.... 14 days to make a return or exchange... We cannot refund shipping costs... Please allow about a week for return processing. Please allow two weeks from the shipping date for your return to be processed and 1-2 billing cycles for the refund to appear on your credit card statement. The original credit card used for the order will be credited.
- All merchandise must be unwashed and unworn.
- All hangtags must be attached to the garments.
- All garments are subject to inspection.
If returning shorts, we highly suggest wearing a panty liner or underwear when trying, so as to keep as hygienic as possible.
If we see there is a violation of any of the above rules, we will not issue a refund, and will send the item back to the customer.

Once we have confirmed your return request we will send you further information on returning or exchanging your package.


If you are interested in Wholesale please contact me directly at

Veronika Kat
Contact E-mail: Btru2uactivewear [!at] aol.com
Btru2u active wear
PO BOX 30371
Fort Lauderdale FL 33303

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